by Follow the guide below to open a ticket:
- Go to the Control Panel (Direct Link: Control Panel)
- Under Support click Tickets (Direct Link: Support > Tickets)
- Click the Open New Ticket button under the Tickets heading (Direct Link: Open Ticket)
- Read the tips on the right side and it would be best if you can find what you are looking for in this forum
- Choose the department from the dropdown depending on what you are creating a ticket for
- Only choose the server from the dropdown if your issue is related to a server you own or have access to
- Please fully explain your question or issue in the box below the dropdown
- Once the ticket has been created, check back a few hours or days later for a reply
The departments in the dropdown are listed below:
- English Support – For normal issues
- Abuse – For suspended or terminated server issues
DO NOT DO THE FOLLOWING WITH TICKETS:
- Ask to be verified immediately
- Ask why your verification request got accepted or denied
- Open multiple tickets about the same issue
- Type in languages other than ENGLISH ONLY in ticket (unless the department says you are allowed)
Do NOT ask or hint in any way, shape or form for a ticket to be replied otherwise the ticket will be closed without a response and you will receive a warning.